Frequently Asked Questions
Q: I’ve just selected a movie. How do I go about downloading now?
A: It’s simple. You may download it in two ways: by clicking the link with the name of the movie or by cutting and pasting the URL given in the box.
Q: How do I use FlashGet?
A: Once you’ve downloaded FlashGet, right-click the link in your History of Purchases and then click “Download with FlashGet”. Choose the folder in which you want to save the file and click “OK”.
Q: I successfully downloaded a couple of movies but when I try to play them on my PC they won’t work for some reason…
A: You may be missing the codec for the files or they may have been corrupted while downloading. We recommend that you use VLC media player which should play movies without any codecs and it’s one way to test if you have a codec problem. You need to do the following:
- Download VLC media Player from the Help section of our website.
- Install.
- Run VLC.
- Click File, and then choose Open File.
- Click the Browse button at the top right of the Open dialog box that opens.
- Choose the file you would like to play and either double click it or click Open.
- Enjoy the movie.
Q: I have downloaded some movies. But where are they? I can’t find the movie I downloaded on my PC even though the message said the download was complete. How do I get to them?
A: Whatever software you used to download movies, it asked where you want them saved before download began. To find a missing file, you can try using the Search feature located under the Start menu in Windows or the Finder feature on a Mac computer. If you fail to find files on your computer, please download them again from the History.
Q: I am a little frustrated with your whole download procedure. Is it normal that the downloading process took me 3 hours to download! Please advise.
A: A normal movie takes only about 60 to 120 minutes. Download time depends on the size of the file, your equipment and the speed of your Internet connection. We strongly recommend that you use FlashGet or Folx download manager which you can find in the Help section of the website. It will give you better speed and it will be able to resume downloads if they stall.
Q: How do I burn your films on CDDVDs?
A: There are many different software programs you can use to copy a movie to a CDDVD. When you burn files on DVD using Nero, burn them as regular data files, do not choose “DVD Video” media type when asked. Use “ISO DVD” or “Data DVD” instead. Your player must support MPEG4/DivX/XviD video playback.
